Terms & Conditions
Delivery & Returns
Delivery
Deliveries will be made by Royal Mail Special Delivery to the credit/debit card holder’s address. Please ensure that someone is present to accept delivery.
We will dispatch your goods ordered from jewelleryworkshopuk.com within 21 working days
If we are not able to dispatch your Jewellery within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for dispatch.
If it is not possible to dispatch your complete order (a number of items) at the same time then we will notify you with alternative dispatch arrangements.
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control .
If the parcel / product is found to be damaged upon receipt jewelleryworkshopuk.com must be informed without delay and any damaged item(s) returned to us for replacement .
How to return and exchange items
We Are Confident at jewelleryworkshopuk.com That You Will be Delighted with your Purchase.
If however you are not completely satisfied, we offer a full refund on goods returned to us within 14 days
Exchange
To exchange your jewelleryworkshopuk.com Jewel please email us at returns@thejewelleryworkshopuk.com and we will be happy to help.
Returning an item
Please follow the steps below:
· In the space provided on your invoice please give a reason for your return.
· All jewelleryworkshopuk.com Jewels are to be returned in the same condition in which you received them & securely wrapped.
· Please then return your jewelleryworkshopuk.com Jewel to the address below. We recommend that you return your item by Royal Mail Special Delivery, for insurance purposes.
Newport Jewellery Workshop
4 King Street
Saffron Walden
Essex. CB10 1ES
Returns policy
We are confident at jewelleryworkshopuk.com that you will be delighted with your purchase(s). If however you are not completely satisfied then we offer a full refund (not including your return postage by Royal Mail Special Delivery) or exchange on goods returned to us within 14 days. We are aware that Christmas gifts have to be purchased sometime before they are gifted and therefore we allow unwanted jewelleryworkshopuk.com Christmas gifts to be returned by 14th January
Also, as you are buying the Goods by mail order, you may have the right of cancellation, under these terms
· you must inform us by email, fax or in writing that you wish to cancel within 7 working days of your receipt of the Goods
· in any event, you may not cancel orders for specially commissioned or personalised Jewellery.
· the Goods must be returned to us within 14 days of your telling us you wish to cancel –
Any jewelleryworkshopuk.com Jewellery returned, for any reason, should follow the criteria below
· with both goods and all packaging in their original condition.
· securely wrapped.
· including our jewelleryworkshopuk.com invoice.
After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt.
If you do not return the Goods to us, you are still liable to us for the full cost.
We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
